For our customers in the UK, orders are sent either by next working day delivery for just £5.99 or our standard free delivery service which takes 3 - 5 days. We offer the next working day delivery service (Monday to Friday) which is fully insured for the amazing price of just £5.99 per order. Both these delivery options are to any address having a UK postcode however, deliveries outside mainland UK and to the highlands may take an extra day to arrive.
All next day delivery orders received up to 3.30pm will be dispatched the same day and sent using either UK Mail next day tracked service or via Royal Mail 24 hour tracked.
All Customers using the next working day delivery service are advised by email of the tracking detail for their order.
Remember the next day delivery rate is per order and is the same irrespective of how many items you order. Therefore, if you order two or three items, the postal charge is still only £5.99 for the total order.
We are able to post to the rest of Europe (fully tracked and insured) for just £10.00 per item. For all other Countries orders are delivered at £12.00 per item. Just order as normal and we will invoice you separately for the postage amount.
We believe our Customers expect their goods to be delivered promptly and like the ability to track their orders online. Customers are advised that the goods have been dispatched and through this latest innovation are given an estimated time of delivery together with full tracking information when opting for the next day delivery service. These deliveries are made by UK Mail or in some cases where the delivery address is outside mainland UK by Royal Mail. Customers opting for our standard free delivery service will have their order delivered by their local postman. Free delivery is only available for UK postcode areas.
Here at New Forest Footwear we take pride in excellent products and the best possible delivery service to match our great range of footwear.
We dispatch Monday to Friday (excluding bank holidays) within 24 hours and use either UK Mail or the Royal Mail ensuring you receive your order as soon as possible. Standard delivery (free) takes between 3 - 5 days whereas Next day delivery is normally the next working day.
Yes PayPal processes all our payments and accepts any currency
No you can pay with any Credit or Debit card on line or by phoning us on 01963 362494 the choice is yours. Our phone lines are open every day from 10am to 10pm.
FREE EXCHANGES & EASY RETURNS ON ALL PURCHASES returned in an as received condition with all packaging and tags still attached within 60 days of purchase. (Extended to 60 days for purchases made from November onwards so you can buy Christmas presents and exchange or just return them after Christmas)
At New Forest Footwear our aim is to make the return's process as easy and as simple as possible.
If you need to return an item then just email us requesting a postage label. We will then email you a label. You don't need to add any postage charge to this label, simply package your shoes securely and take them to your nearest Post Office.
Get a proof of postage & they will send the shoes back to us.
As soon as the shoes come back we will exchange them if you require a different size or style,, refunding or invoicing any difference in price., We will then return the exchanged item completely free of any postage charge (both ways) .If you require a refund then we will deduct just £3.50 per item from the original purchase price to cover the return postage costs and the balance will be fully refunded to you.
This free exchange service is limited to once only per order and customers returning unwanted items for a refund, that have already been exchanged will be charged £3.50 per item for the postage label,plus a further £3.50 per item for the postage cost of returning the original order for exchange.
The customer is responsible for the cost of return unless they use our easy returns system.
We only offer our easy exchange service for UK post Code areas. Outside this area the customer is responsible for returning items to us.
PLEASE DO NOT STICK ANY TAPE OR LABELS TO THE ACTUAL SHOE BOX.
If you wish to send the goods back yourself, please send them to;
Rest & Play Footwear Ltd
Unit 2 Marsh View
22A Marsh Lane
Yes we welcome your order by phone just phone 01963 362494 and our sales team will be pleased to take your order details. Our sales team are here awaiting your call everyday from 9.30 am to 10.00pm
Simply click on the green "HELP" tag on the left, leave us your enquiry and we will get back to you ASAP.