FAQ/Delivery page

Q: How much are the total postage and packing charges for deliveries within the UK mainland?

A: We have a standard charge of £4.95 irrespective of the number of items you purchase for all UK Post Code areas. For example an order for two pairs would attract only £4.95 in postage!

Q: How much is the total postage and packing charges for deliveries to other Countries?

A: For all other European Countries the delivery charge is £15.00, again per order irrespective of the number of items. Countries outside Europe are delivered at cost. Please email our customer services for a price.

Q: Why do use The Home Delivery Network next day delivery service?

A: We believe our Customers expect their goods to be delivered promptly and like the ability to track their orders on line. Our Customers are advised by email when their order will be delivered. Through this latest innovation we are able to ensure the best possible delivery service. Our Customers are given an hour delivery window. For example your delivery will be made tomorrow between 10.00am and 11.00 am. Gone are the days when you will need to wait in all day to receive your order. The Customer can easily rearrange the delivery if they wish to another day or time that is more convenient. Here at New Forest Footwear we take pride in excellent products and the best possible delivery service to match our great range of footwear

Q: How long will it take to get my order?

A: We dispatch normally Monday to Friday within 24 hours. We mainly use The Home Delivery Service next day delivery service to ensure you receive your order as soon as is possible. For deliveries to outside mainland UK we also mainly use The Home Delivery Service and this service normally takes just two days

Q: Will I know when my order has been dispatched?

A: Yes we always email our customers telling them that we have dispatched their goods. Furthermore The Home Delivery Service will email you to advise delivery details. You can even track your order on line and alter the day or time of delivery if you wish by visiting their web site using the detail contained in their email

Q: Can I pay in my local currency?

A: Yes PayPal process all our payments and accept any currency

Q: Do I need an PayPal account to pay?

A: No you can pay with any Credit or Debit card the choice is yours

Q: How do I return the shoes and receive a different size or a refund?

A: We are happy to exchange or refund . It is simple just email our customerservices@newforestfootwear.com in the first instance with details and they will be pleased to assist. (we do not refund the actual postage cost involved in returning unwanted items)

Q: I would prefer to phone my order and pay with my card, can I do this?

A: Our Sales team are here to help and can accept payment by phone. Just call 01963 362494

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